{"id":3660,"date":"2023-12-20T04:28:20","date_gmt":"2023-12-20T04:28:20","guid":{"rendered":"https:\/\/zanpusustain.com\/?page_id=3660"},"modified":"2026-03-04T11:15:38","modified_gmt":"2026-03-04T04:15:38","slug":"faqs","status":"publish","type":"page","link":"https:\/\/zanpusustain.com\/th\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

PURCHASE<\/strong><\/h3>\n\n\n\n


WHERE CAN I PLACE AN ORDER?\u00a0<\/strong><\/p>\n\n\n\n

Online:\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u00a0<\/strong><\/p>\n\n\n\n

Website: https:\/\/zanpusustain.com\/\u00a0<\/p>\n\n\n\n

Line Official: https:\/\/lin.ee\/yxW5dAq<\/p>\n\n\n\n

Facebook: https:\/\/www.facebook.com\/ZANPUSUSTAIN<\/p>\n\n\n\n

Instagram: https:\/\/www.instagram.com\/zanpu_sustain\/<\/p>\n\n\n\n

Offline:\u00a0<\/strong><\/p>\n\n\n\n

ZANPU Flagship Store The 19th@Chidlom<\/p>\n\n\n\n

ZANPU Sukhumvit 23<\/p>\n\n\n\n

Siam Premium Outlets Bangkok<\/p>\n\n\n\n

HOW DO I KNOW THAT AN ITEM IS READY TO SHIP AND WHAT CAN I DO IF I WANT TO GET SOLD OUT ITEMS?\u00a0<\/strong><\/p>\n\n\n\n

Stock levels are indicated next to each item:\u00a0<\/p>\n\n\n\n

Sold out: Item is currently unavailable for purchase\u00a0<\/p>\n\n\n\n

In case the item is sold out, you can use the \u2018Notify Me\u2019 button to receive an email notification\u202fif the item comes back. You may also subscribe to our newsletter to receive emails when items you like come back in stock.\u00a0<\/p>\n\n\n\n

CAN I RESERVE AN ITEM?\u00a0<\/strong><\/p>\n\n\n\n

ZANPU does not accept any reservations. The items you add to your shopping bag will be kept for as long as the product is available. However, these items are not placed on hold and someone else may purchase the item even if it is in your cart.\u00a0<\/p>\n\n\n\n

To avoid this from happening, make an order ASAP!\u00a0<\/strong><\/p>\n\n\n\n

THERE WAS AN ERROR WHILE I WAS CHECKING OUT! HOW DO I KNOW IF THE TRANSACTION WENT THROUGH OR NOT?\u00a0<\/strong><\/p>\n\n\n\n

1. Check \u201cMy Orders\u201d or click\u202fhere. (Link to customer order page)\u00a0<\/p>\n\n\n\n

2. Check the most recent order. Is it the one you just placed?\u00a0<\/p>\n\n\n\n

3. For further confirmation, please contact your bank to see if your card was charged, as your account balance will be reflected as soon as you have confirmed your order with us.\u00a0<\/p>\n\n\n\n

HOW DO I CANCEL AN ORDER?\u00a0<\/strong><\/p>\n\n\n\n

1. The order was still unsuccessful: you can cancel the order by clicking the cross to remove products from the shopping cart on the website or application immediately.\u00a0<\/p>\n\n\n\n

2. The order was successful: call us\u202fat +66 02-961 5675 (Mon-Fri, 8:00 \u2013 17:00) or send us an email at contact@zanpusustain.com and inform us of your order number.<\/p>\n\n\n\n

PAYMENT METHOD<\/strong><\/h3>\n\n\n\n

WHAT KINDS OF PAYMENT METHODS ARE AVAILABLE?<\/strong><\/p>\n\n\n\n

Credit \/ Debit Card (Visa and Master Card) \/ Money Transfer via payment gateway<\/p>\n\n\n\n

MY CARD WAS DECLINED. WHY?<\/strong><\/p>\n\n\n\n

ZANPU accepts Visa and MasterCard.<\/p>\n\n\n\n

Note: For debit cards, please make sure your card supports online shopping.<\/p>\n\n\n\n

Potential solutions for the most common declined payment reasons:<\/p>\n\n\n\n

    \n
  • The account doesn\u2019t have sufficient funds.<\/li>\n\n\n\n
  • The name of the account owner doesn\u2019t match the information you provided.<\/li>\n\n\n\n
  • The issuing bank doesn\u2019t allow using the bank account for online or international transactions.<\/li>\n\n\n\n
  • The bank account doesn\u2019t exist anymore.<\/li>\n\n\n\n
  • Limited number of transactions<\/li>\n<\/ul>\n\n\n\n

    Please contact your bank if you meet these problems.<\/p>\n\n\n\n

    ORDER STATUS<\/strong><\/h3>\n\n\n\n

    HOW DO I ISSUE TAX INVOICE FOR MY ORDER?<\/strong><\/p>\n\n\n\n

    For orders placed on zanpusustain.com.com:<\/p>\n\n\n\n

    You can fill in your Tax Rebate information on the Order Confirmation page. The tax invoice will be included in your package.<\/p>\n\n\n\n

    You can request a full tax invoice document from ZANPU Line official.<\/p>\n\n\n\n

    You can send an email to contact@zanpusustain.com for a full tax invoice with your tax identification number.\u00a0<\/p>\n\n\n\n

    HOW DO I KNOW THE STATUS OF MY ORDER?<\/p>\n\n\n\n

    View your Order History by checking \u201cMy Orders\u201d.<\/p>","protected":false},"excerpt":{"rendered":"

    PURCHASE WHERE CAN I PLACE AN ORDER?\u00a0 Online:\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u00a0 Website: https:\/\/zanpusustain.com\/\u00a0 Line Official: https:\/\/lin.ee\/yxW5dAq Facebook: https:\/\/www.facebook.com\/ZANPUSUSTAIN Instagram: https:\/\/www.instagram.com\/zanpu_sustain\/ Offline:\u00a0 ZANPU Flagship […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3660","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zanpusustain.com\/th\/wp-json\/wp\/v2\/pages\/3660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zanpusustain.com\/th\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zanpusustain.com\/th\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zanpusustain.com\/th\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zanpusustain.com\/th\/wp-json\/wp\/v2\/comments?post=3660"}],"version-history":[{"count":0,"href":"https:\/\/zanpusustain.com\/th\/wp-json\/wp\/v2\/pages\/3660\/revisions"}],"wp:attachment":[{"href":"https:\/\/zanpusustain.com\/th\/wp-json\/wp\/v2\/media?parent=3660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}